Solution for Complete
Customer Lifecycle
Management

Our powerful customer acquisition solutions help our clients improve efficiencies and reduce Cost of Acquisition (CAC) well supported by our customer engagement solutions that transform these acquisitions to long term relationships.

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Auto Dialers
• Optimise Dialing Strategy to enhance connectivity.
• Increase productivity with Predictive Dialing.

CRM Integration
• Seamless Integration of Client CRM with our Dialing Solutions.
• Auto-logging, screen pop-ups and much more.

Work from Anywhere Solutions
• Work from Anywhere Solutions or Hybrid.
• Optimise Infra Cost and flexibility to hire from Anywhere (Tier3/4 locations).

Track reports and analytics
• Improve efficacy of Marketing Campaigns.
• Get updated statistics and reports.

Record Calls
• Monitor calls for compliance and agent efficiency.
• Can be used for conflict resolutions.

Outbound IVR
• Automated IVR to help with your sales/marketing efforts.
• Send out instant reminders and updates.

Smart IVR
• Offer personalised responses with speech recognition.
• Empower customers to help themselves using self-service IVR.

Intelligent Routing and Distribution
• Quickly distribute calls across multiple devices.
• Keep track of customer priority and agent schedule.

Call Recordings
• Keep a check on quality and staff training.
• Monitor calls for compliance and conflict resolution.

CRM Integration
• Unify customer journey across channels.
• Enhance Associate Efficiency and Interaction Quality.

Real Time Monitoring
• Track call queues and agent performance.
• Get dashboard updates regularly.

Analytics & Reporting
• Use analytics to improve customer satisfaction score.
• Increase agent efficiency & productivity.